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Will & Tate City Stay terms and conditions

The following Terms & Conditions apply to all bookings made for Will & Tate City Stay Hotel, owned, and managed by KingMonument Exploitatie B.V.. By holding a reservation with Will & Tate, the guest agrees to the following terms and conditions.  We kindly ask that you take a moment to read them prior to making a booking.

In these Terms & Conditions, the following definitions apply:

1. Definitions

“Company” or “we” means Will& Tate City Stay , owned, and managed by King Monument Exploitatie B.V..

“Booking” means the booking(reservation) for accommodation, functions and/or any other services or items made with us.

“Contract” means the booking and these Terms, and any other Terms and Conditions stated to apply to the booking.

“Hotel” means the premises for which your booking is made.

“Terms” means these Terms and Conditions.

“Websites” means www.willandtate.nl or any other affiliated website where it is possible to make a booking at Will & Tate.

“BTW” means value added tax.

2. Bookings

2.1 All bookings made for Will& Tate City Stay hotel are subject to these Terms and Conditions.

2.2 Prior to arrival, Will &Tate City Stay requires either full payment or a deposit to be made at the time of booking. No booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph has been provided.

2.3 Will & Tate City Stay retains the right to cancel or deny any booking.

3. Charges

3.1 The prices displayed on the websites are an average per night per person until a room selection has been made. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.  Once a rate is selected on the websites, the total for your requested stay shall be displayed on the reservation summary.  Prices shall be charged in the local currency of the hotel(€) and any currency conversion facility is provided as an approximation tool only.                                            

3.2 The BTW breakdown shown is indicative based on the current rate of BTW, and the expected BTW treatment of the goods or services.  BTW will be payable at the prevailing rate applicable at the tax point of the invoice or booking confirmation issued and may change depending on the actual rate and the BTW treatment of the goods and services purchased at that date.

3.3 City tax applies to every person staying a night in the Hotel. The city of The Hague has set the rate of the city tax in 2022 at € 5,35 per person per night. This tax is due on arrival. Children younger than 13 years do not have to pay the city tax. Will &Tate City Stay is not responsible for any change in the rate the city council enforces upon the city of The Hague.

3.4 The prices of dormitories and/or private rooms may fluctuate from day to day. Will & Tate City Stay is not responsible for any changes in prices or any deviance between on-line prices and reception prices.

4. Check-in/Check-out Requirements

4.1 In the interests of security and fraud prevention, at the time of check-in, guests may be required to confirm their identity by providing their booking reference, passport, identity card or driving licence.

4.2 Unless otherwise stated on the booking confirmation, guests may check-in any time from 3.00 p.m. (15:00)on the scheduled day of arrival until 10.00 p.m. (22.00).  All rooms that have been secured by credit/debit card, or prepaid at the time of booking, will be held until 10 p.m. (22:00) on the scheduled day of arrival, unless otherwise directly agreed with the Hotel.  Any non-secured reservation will be held until 6.00 p.m. (18.00) on the day of arrival, at which time we will been titled to release the room into open sale, unless the guest has notified the hotel  of a late arrival.

4.3 On the day of departure, we ask all guests to vacate their rooms by 11.00 a.m. If a guest does not check-out before 11.00 a.m., Will & Tate City Stay remains the right to charge an extra night’s stay.

4.4 Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details, please contact the Hotel.

4.5 Will & Tate City Stay does not allow guests of dormitories to check-in after 11.00 p.m. out of respect for the night rest of the other guests.

4.6 We have a tourist only policy at Will & Tate. It is at the liberty of Will & Tate City Stay staff to cancel a guest booking at any time, providing the situation requires this.

4.7 With regards to long stay bookings, arrangements can be made with management. Without prior contact and agreement, the maximum duration of one guests’ stay shall be 7 nights.

5. Payment

5.1 Will & Tate City Stay accepts the following methods of payment: cash, bank transfer or credit card.

5.2 Will & Tate City Stay accepts the following credit cards: MasterCard, VISA, Maestro, Visa Electron and V-pay.

5.3Paymentfor the entire booking will be collected at check-in. If partially paid before arrival, the remaining balance will be completed at the reception. If fully paid prior to arrival, only the city tax will be collected at check-in. When extending a booking, the payment should be done before the foregoing booking expires.. 

5.4 Payment for parking will be completed at check-out, if not paid at check-in. 

5.5 No guest shall be permitted to stay without full payment for their booking.

6. Cancellation Policy and No Shows

6.1 The cancellation policy will vary per booking method.

6.2 When making a booking directly at the reception, after the point of payment, no refund shall b egranted.

6.3 All bookings made via www.Will & Tate.com are non-refundable. However, when a booking is made via the website of the Hotel, when occupation allows, it is possible to select a different date for your stay and this must be discussed with Will & Tate City Stay staff. In case of a no-show, without contacting the Hotel, there will be no refund or different date.

6.4 Regarding bookings made via booking.com, we have the right to charge the provided credit card with the total amount of the reservation as soon as the booking is made. However,  it may happen that we did not charge the given card details before arrival. In that case the booking shall be paid on arrival. In case of a no-show with non-refundable rates, the total amount of the booking will be charged on the provided credit card.

6.5 For Hostelworld bookings the cancellation policy is as per the booking terms on the Hostelworld page of Will & Tate. The deposit you paid on Hostelworld will never be refunded by Will & Tate. Fornon-refundable bookings via Hostelworld there is no option for refunded cancellations.

6.6 We have the right to charge your credit card details when you book via Expedia. In case of a no-show the full amount of the booking will be charged.

6.7 For the group booking cancellation policy, please read article 18.4. 

7. Changes or Cancellation by the Company

7.1 In the circumstance where Will& Tate City Stay needs to cancel a guests booking, a full refund will be provided. Will & Tate City Stay holds no further liability for situations arising out of such a cancellation. Will & Tate City Stay may, however, use reasonable endeavours to try and re-locate any confirmed booking, cancelled by us, to an alternative location similar in standard to the Hotel.

7.2 All bookings are made for a room type in the Hotel. If the guest has indicated a room preference at the time of booking, Will & Tate City Stay will use reasonable efforts to honour this. However, there is no guarantee that the guest will be able to stay in the specific room or bed selected; applying equally throughout the duration of the stay, meaning a room or bed change may be necessary. These changes may be due to operational or safety reasons and if the guest is allocated to a room with a lower rate than originally selected, Will & Tate City Stay will refund the difference in room rates.

8. Damage

8.1 Will & Tate City Stay reserves the right to charge a guests’ debit or credit card, and/ or withhold the guests deposit, for any damage incurred during their stay, and the guest hereby authorises Will & Tate City Stay to make this charge when necessary. Damages pertain to the room, hotel or for missing property, with the inclusion of specialist cleaning costs.

9. Parking

9.1 Will & Tate City Stay has limited parking opportunities and therefore, cannot guarantee a guest a parking space unless otherwise corresponded. Parking cannot be reserved online and therefore, the guest must have had prior contact with Will & Tate City Stay if they wish to park.

9.2 Parking will be from check-in(15.00 p.m.) until check-out (11 a.m.) with a charge of € 25,- per night. When discussed with the reception, extra charges may apply when extending the duration of the parking.

9.3 We do ask that the guest leave the keys of a car at the reception in case of an emergency or a changing of the parking spots.

9.4 Cars and their contents are left at the owner’s/guests own risk. Will & Tate City Stay does not accept responsibility for loss or damage.

10. Hotel etiquette: Will & Tate City Stay house rules

10.1 Guest Behaviour. At all times, guests are required to conduct themselves appropriately and to comply with Will & Tate’s company procedures. Moreover, guests must actin respectful manner, by not causing offence or harm to other guests or employees, not disrupting the Hotels procedures and or comfort and enjoyment of other guests. This includes requests from staff regarding behaviour and cleanliness, and respect for property, employees, guests and their health and safety. When a guest has broken these etiquette requirements, Will & Tate City Stay retains the right to refuse accommodation and or services from the person or persons in question. Furthermore, Will & Tate City Stay will provide no refund for the remaining nights of a guests stay and hold no liability for the loss of services if the above rule has been broken.

10.2 Dorm etiquette; When sleeping in a dorm room, the guest should be aware that they are sharing the room and act accordingly.

10.2.1 Late night noise; Guests are required to keep the noise to a minimum when entering the hotel and room late at night.

10.2.2 Personal Hygiene; It is compulsory for guests to comply with the basics of personal hygiene when staying at Will & Tate. Examples of this include, using the shower and toilet facilities provided, storing personal items neatly, using a locker for dirty or malodourous items and generally being aware of this hygiene clause. When failing any of these basic hygiene courtesies sand when staff receives complaints regarding these issues; Will & Tate City Stay reserves the right to terminate the guests booking, with no obliged refund.

10.2.3 Linen usage; It is mandatory for all guests to use each of the three pieces of linen when sleeping in a dorm room. Failure to do so will result in loss of deposit and refusal to do so will result in termination of booking, with no obliged refund. It is not permitted for a guest to use their own linen or a sleeping bag.

10.3 Hotel etiquette; The thing that sets a hotel apart from any other form of accommodation is the social aspect. For everyone to enjoy Will & Tate facilities, there area few things to consider.

10.3.1 Respect; Will & Tate City Stay has guests from all parts of the world and so requires each guest to respect all cultures, religions and sexual orientations. Failure to do so will result in termination of booking with no refund.

10.3.2 Night-time; After 23.00pm Will & Tate City Stay requires all common areas, hallways, and rooms to be quiet. Failure to do so will result in loss of deposit.

10.3.3 Around the Hotel; When arriving late at night, Will & Tate City Stay asks all guests to respect the neighbours and local area by minimising the noise at these times.

10.3.4 No Smoking; smoking inside the hotel is prohibited. Failure to abide by this rule, will lead to termination of booking with no refund and immediate removal from the Hotel. If the fire alarm is incorrectly activated (i.e. due to smoking inside) there will be a fine of€250, payable by the person or persons responsible for activating the alarm.

10.3.5 Soft drugs; due to Will &Tate City Stay being located in the Netherlands (where soft drugs are legally sold in certain establishments); certain liberties apply when considering the use of soft drugs. Therefore, Will & Tate City Stay holds a tolerance policy when it comes to the use of such drugs. This means that soft drug use is not strictly prohibited in the smoking area of the Hotel. It is however, not allowed to; smoking soft drugs inside or in front of the Hotel, prepare soft drugs to be smoked in the common areas of the Hotel. Where staff believe this rule has been disrespected, the guests booking will be terminated, with no obliged refund.

10.3.6 Hard drugs; All hard drugs are strictly forbidden! In the case that a guest is seen with or using hard drugs, or when reasonable suspicion has been raised regarding this clause, the booking will be terminated with no refund.

10.3.7 Extra Guests; Bringing extra guests into the hotel is strictly prohibited. When this rule is broken, the guest will be charged the full price for the extra person. Additionally, the guest will lose their deposit and if there is a remaining booking, this will be terminated with no refund.

10.4 Kitchen etiquette; Our kitchen is a common area and can be used by all our guests. In orde to keep it that way, there are a few things one must consider.

10.4.1 Clean your dishes; Guests must make sure to clean, dry and put away any of the kitchen utensils they have used. Failure to do so will result in loss of deposit.

10.4.2 Not your food; The stealing of food is prohibited. In order to prevent this, Will & Tate City Stay asks all guests to label their food with name and check out date.

11. CCTV

We have a fully functioning camera system running24 hours a day for your and our security. We have the right to use our own footage in whichever way it is needed.

12. Children

All children (a person under 18 years of age) staying at the hotel must be accompanied and supervised by an adult and remains the responsibility of this adult for the entire stay.

Cots and extra beds are available in most of our rooms. However, these are limited and subject to availability. Additional charges may apply.

13. Pets

No pets allowed. 

14. Force Majeure

Will & Tate City Stay accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly, or indirectly, by or as a result of, force majeure. This also applies to any circumstances beyond its reasonable control including, but not limited to, flood, pandemic, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, electronics, vehicles or any collapse of beds and/or building structures.

15. Limitation of Liability

Will & Tate City Stay will not be responsible for the loss or damage of any property left in the Hotel. 

Will & Tate City Stay will not be liable for any indirect, consequential or pure economic loss, or any loss of profit, goodwill or opportunity (whether caused by the negligence of the company, its employees, contractor or agents or otherwise). The company’s total liability shall not exceed the value of the charges received by it under the Contract.

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the company’s negligence or liability for fraud or fraudulent misrepresentation.

16. Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the websites, Will & Tate City Stay does not accept responsibility for errors or omissions, and reserves the right to amend, cancel or vary any of the arrangements featured on the websites without notice. Please note that in certain circumstances, generic photographic images may have been used to represent the general style of a particular product or Hotel.

The content of the websites is the copyright of Will& Tate, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

Trademarks used on the websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.

17. Baggage storage

On the day of arrival, guests are permitted to drop baggage at the hotel prior to check in time from 8.00 a.m. onwards. Guests will be asked to collect their luggage on the day of check out before 10.00 p.m. (22.00) unless agreed with Will & Tate City Stay staff beforehand. When baggage is not collected after 72 hours (with no prior agreement), Will & Tate City Stay holds no responsibility for holding the luggage.

Long-time storage (more than 18 hours)will only be possible when discussed with the personnel and charges may apply.

Will & Tate City Stay will not be responsible for the loss or damage of any property left in the Hotel.

18. Groups

18.1. Definition

Any reservation with +4 individual guests is considered a group reservation. The same terms & conditions apply as for all bookings, according to our full terms and conditions - with the following additions:

18.2. Confirmation & Payment The confirmation invoice you have received from us does not act as proof of reservation but as an offer. Your option becomes a confirmed reservation when payment has been completed no later than max. 30 days before check-in date.

18.3. Damages For any damage to or soiling of our property provably incurred by members of a group we reserve the right to charge repair or cleaning costs to individual members of the group or the reservation holder.

18.4. Room Allocation and Pricing We reserve the right to allocate the beds and rooms in our properties to the best possible fit, or as we see reasonable. We do not offer accommodation for groups in the same room with individual guests, as this may cause misunderstandings and inconvenience wit hall parties involved. If the only available room that we can host your group in has +2 more beds in it than there are guests in your group, we ask for %50payment on the empty beds.

18.5. Cancellation Free/refunded cancellation for the entire reservation is possible until 30 days before check-in date. Cancellation between30 and 15 days before check-in date results in a %50 cancellation fee on the total amount. For cancellations requested 15 days before check-in date or later there is no possibility for a refund. Refunded cancellation for individual beds of a group reservation is not possible, however the amount for the city tax surcharge can be adapted when you arrive with less guests than planned.

18.6. Force Majeure Cancellations reasoned with Force Majeure or higher powers do not pose an exception to the cancellation policy defined above. This includes any rules or regulations concerning COVID-19 or any other diseases, travel restrictions, local, national or global restrictions. All cancellations made for any imaginable reasons (including pandemic or disease related) abide to the deadline for eligible refunds until 30 days prior to check-in.

18.7 Online reservations; Will &Tate City Stay does not accept reservations for more than 4 people via our affiliated booking websites (for example, booking.com) as Will & Tate City Stay cannot guarantee compliant room allocation. When a guest has made a group reservation through an affiliated site, the guest may be asked to cancel the reservation in order to contact Will & Tate City Stay directly. Once Will &Tate City Stay has made this request, it is up to the guest to follow this procedure, Will & Tate City Stay holds no responsibility to track the status of this and will proceed with the group booking when contacted directly.